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Outcome 16 of the CQC guidance requires care providers to regularly assess the quality of their services. 

Care providers must have a mechanism to seek the complaints, comments and views of service users, persons representing service users and staff.

So a survey mechanism is mandatory BUT
  • How effective are your surveys?
  • How much time and effort do they absorb?
  • Do you get robust performance information?
  • Does it help you prioritise your actions?
  • Are you confident that people tell you the truth?
  • frees your staff to get on with other important tasks. 
  • Questions are aligned to all of the Care Quality Commission standards and outcomes.
  • Gives you the answers to the questions; you can see the big picture and easily drill into the detail.  
  • Is web-based and tailored for both residential and domiciliary care providers.  
  • Uses paper or e-mail or even phone or visits to survey your service users, relatives, staff and also other professionals 
  • We offer help and support to generate further analysis and insights
For more information how Care2Improve can help Tel:  0117 3790300.  Mobile: 07931 167710 or visit